Refunds, Returns & Exchanges

Refunds

Your returned item will be fully examined once received, and we will notify you via email, within 7 business days of the status of your return. If you are entitled to a refund, we will refund you your purchase price, by automatically applying a credit to your original method of payment.

Only regular-priced items may be refunded. Sale items are non-refundable.

Refunds do not include any shipping and handling charges shown on the packing slip or invoice.

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Returns

You can return your item in its original unused condition within 30 days of your purchase.

  1. Please email info@tnwsa.ca to request a return and we will assign you an authorization number. Include your order number and reason for return in this email, for faster service.
  2. Include in your package a signed note stating the reason for your return, your return authorization number, and the original receipt.

Return Exemptions

Items that have been worn, used, or altered in any way will not be accepted for return or exchange.

Exchanges

If your purchased item is in like-new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case.

Restocking Fee

Items may be subject to a 10% restocking fee. When applicable, the restocking fee will be deducted from your refund. We do not refund original shipping and handling.